Terms of Service

These Terms of Service apply between Rvzsoft and the individual or legal entity receiving the services.

In this document:

Rvzsoft: means the service provider offering digital products and services through rvzsoft.com;

Customer: means the individual or legal entity receiving services from Rvzsoft on their own behalf or on behalf of a person or organisation they represent;

Service: means web design, custom software, mobile applications, API and system integration, SEO, logo and brand identity, maintenance and technical support, and optional add-ons for eligible Rvzsoft website clients;

Project: means the body of work whose scope, deliverables, fees and, where applicable, schedule are established in a quotation, order, project form, electronic correspondence, or a separate agreement between the parties;

Third-Party Service: means a domain name, hosting, SSL, licence, email infrastructure, API or similar product or service provided by a supplier other than Rvzsoft.

The subject matter of these Terms of Service is to establish the conditions governing the ordering, performance, delivery, use, pricing, renewal and support of the services provided by Rvzsoft, and the parties’ respective rights and obligations.

The specific scope of each project may be separately established through the quotation, order summary, service plan or project form presented to the Customer, or through written electronic communications between the parties.

In the event of a conflict between a project-specific arrangement and these Terms of Service, the specific provision expressly agreed for that project takes precedence. Mandatory provisions of law are reserved.

The Customer is responsible for providing accurate, current contact and billing details for the order and project. A purchase discussion about website packages can be started on WhatsApp.

The principal services that Rvzsoft may provide include:

• Web Design and Web Development
• Custom Software
• Mobile Applications
• API and System Integrations
• SEO and Search Technologies
• Logo and Corporate Identity
• Administration Panel and Custom Interface Development
• Optional domain names, hosting, SSL and business email for Rvzsoft website clients
• Maintenance, Updates and Technical Support
• Other project-specific digital services

Not all services have the same scope. The features to be delivered are limited to the work expressly specified in the relevant quotation, order or project scope.

The absence of a feature or service from the expressly stated quotation scope does not mean that Rvzsoft is obliged to provide it free of charge.

Unless otherwise agreed in writing, a project starts after:

• the required payment or initial payment has been made;
• the information and materials requested from the Customer have been delivered;
• the scope has been clarified by the parties.

Delays in the Customer’s provision of content, images, access credentials, approvals or feedback may result in an equivalent or reasonable extension of the project schedule.

The fee stated in a quotation applies only to the scope defined in that quotation.

Requests made by the Customer after project commencement that fall outside the existing scope, including:

• new pages;
• new features;
• new integrations;
• additional designs;
• substantial revisions;
• third-party connections;
• additional data transfers;
• additional content work;

may be charged separately.

Rvzsoft may change its general service prices prospectively where they have not yet become an order or a binding quotation.

For an existing engagement that has been approved and whose price has been agreed, a price change applies only if the scope changes or the parties separately agree to it.

The service fee and payment schedule are specified at the time of the order or quotation.

Payments are made by bank transfer, EFT or FAST. Payment details are provided in the written order or quotation.

Depending on the project, one of the following payment models may be used:

• payment in advance;
• initial and delivery payments;
• staged payments;
• monthly or annual renewal.

If payment is delayed, Rvzsoft may temporarily suspend work not yet delivered or ongoing services, without prejudice to its legal rights.

Where service interruptions result from failure to renew domain names, hosting, servers, licences or similar Third-Party Services, Rvzsoft shall not be held liable to the extent that it is not at fault, provided that renewal information has been reasonably communicated to the Customer.

Delivery times stated on the website, in a quotation or during discussions represent the estimated working period for the project unless expressly guaranteed otherwise.

Delivery times may vary depending on:

• the project scope;
• the Customer’s responses;
• timely provision of content and materials;
• the operation of third-party services;
• scope changes requested subsequently.

Rvzsoft will endeavour to inform the Customer within a reasonable time if a foreseeable significant delay arises.

The Customer is responsible for holding the rights to use materials they provide, such as:

• text;
• photographs;
• videos;
• logos;
• brand elements;
• product information;
• data;
• software;
• documents.

The Customer acknowledges that materials submitted to Rvzsoft do not infringe third parties’ intellectual property, personality, privacy or other rights.

Rvzsoft may refuse to use content in a project where it is clearly unlawful.

Where a project includes a right to revisions, its scope is specified in the quotation or project plan.

A revision means:

reasonable adjustments made to the existing work.

A complete change to an approved design or development direction, the creation of a new design approach, or an expansion of the project scope may be treated as new work.

Where possible, the Customer will be informed before requests requiring additional work are implemented.

Approval of a design, content, functionality or delivery given by the Customer in writing or electronically constitutes acceptance of the relevant stage.

Substantial subsequent changes may constitute additional work.

Rvzsoft may set a reasonable period for the Customer to review work submitted for approval.

Domain name services are optional add-ons for eligible Rvzsoft website clients.

Domain name registration, renewal and transfer are subject to the rules of the relevant registrar and domain name authorities.

Domain name availability is confirmed through the third-party registration system at the time of registration.

A domain name appearing to be available earlier does not constitute a guarantee that it will be registered before the order is completed.

If domain name renewal fees are not paid on time, the domain name may be suspended, deleted or registered by third parties.

Rvzsoft is not responsible for such third-party processes where they do not result from its own fault.

Hosting, SSL and business email are offered only as optional add-ons for eligible Rvzsoft website clients. The resource, quota and technical limits stated for the package apply.

The Customer may not use the service to:

• host unlawful content;
• distribute malware;
• send unsolicited bulk communications;
• compromise system security;
• damage third parties’ systems;
• use the infrastructure in an abnormal or malicious manner.

Where security, other customers or the infrastructure are seriously threatened, the service may be temporarily restricted or suspended to the extent necessary.

Unless a backup commitment is expressly included in a service, the Customer must maintain up-to-date copies of critical data delivered to them or under their control.

If Rvzsoft separately provides a backup service, its scope is specified in the relevant service plan or quotation.

No backup system may be interpreted as an absolute guarantee against data loss.

Third-party services may be used in Rvzsoft projects.

Examples include:

• payment institutions;
• banks;
• social media platforms;
• Google services;
• map services;
• artificial intelligence APIs;
• shipping systems;
• accounting systems;
• domain name registrars;
• hosting and cloud providers.

The operating conditions, prices, usage limits and continuity of these services are controlled by the relevant third-party provider.

If an integration subsequently requires adaptation due to changes made by a third party to its API, prices, technical architecture or service policy, that work may be assessed separately.

Rvzsoft does not sell standalone hosting, servers, VPS or VDS. Project-specific hosting infrastructure is planned within the scope of the relevant website service.

SEO covers the work agreed in writing. No particular ranking, traffic, sales or conversion outcome is guaranteed. Search engines can independently change their algorithms, policies and ranking systems.

Intellectual and industrial property rights in Rvzsoft’s:

• brand;
• logo;
• website;
• design system;
• original methodology;
• reusable infrastructure;
• pre-existing code;
• general-purpose libraries;
• tools and components;

belong to Rvzsoft or the relevant rights holders.

The scope of usage and intellectual property rights in deliverables produced specifically for the Customer is determined by the quotation or project terms agreed between the parties.

Unless expressly agreed otherwise in writing, rights in Rvzsoft’s pre-existing general infrastructure or reusable technical components used in the project shall not be deemed transferred.

Third-party software, fonts, images, plug-ins and libraries are subject to their own licence terms.

Delivery of a project’s end-user output does not, unless expressly agreed otherwise, mean that all of the following have been transferred:

• source working files;
• design source files;
• licensed third-party materials;
• internal development tools;
• Rvzsoft’s general-purpose modules.

Where source code or working files are included in the delivery scope, this is specified separately in the quotation or agreement.

Unless otherwise agreed with the Customer in writing, Rvzsoft may showcase completed projects that have become public in its portfolio as references, using:

• the Customer’s name;
• the brand name;
• general project images.

Confidential information, user data, sensitive information in administration screens, or non-public commercial data will not be published for portfolio purposes.

The Customer may notify Rvzsoft in advance of a project they wish to keep confidential.

The parties will take care not to disclose to unauthorised third parties commercial or technical information acquired during the project that is confidential by its nature.

The principles governing Personal Data processing are explained separately in the Privacy Policy and, where necessary, in the relevant privacy notices.

Technical support is provided only to the extent covered by the purchased service or a separately agreed support plan.

Unless expressly agreed otherwise, the following may be considered outside standard support:

• incorrect modifications made by the Customer or a third party;
• problems with third-party software or plug-ins;
• requests for new development outside the scope;
• problems arising from the Customer’s infrastructure;
• problems with third-party accounts and services;
• requests for new features.

Maintenance or support packages apply in accordance with their respective service periods and scopes, where applicable.

In circumstances such as:

• overdue payment;
• unlawful use;
• activities seriously threatening system security;
• serious infringement of third parties’ rights;
• misuse of the service infrastructure;

Rvzsoft may temporarily restrict or terminate the service depending on the nature of the circumstances.

The Customer will be notified in advance to the extent possible and reasonable.

Mandatory consumer protection provisions and provisions concerning the parties’ accrued rights are reserved.

Cancellation and refund conditions are assessed according to the nature of the purchased service and the stage reached in the project.

For transactions undertaken as a consumer, mandatory rights under Law No. 6502 on Consumer Protection and the applicable distance contract provisions are reserved. Consumers must receive clear and understandable information in advance in distance contracts.

For services prepared specifically for an individual or business, digital services whose performance has commenced, or electronic services performed immediately, statutory exceptions to the right of withdrawal apply only where their legal conditions have actually been met.

Rvzsoft does not remove any consumer right granted by law through this document.

For work already performed, delivered to the Customer, or carried out specifically for the Customer, refund assessments take into account the work completed, mandatory legislation and the project’s level of completion.

Refunds of domain name, licence or similar costs paid by Rvzsoft on behalf of third parties that cannot be refunded by the relevant provider are assessed within the framework of applicable legislation and third-party terms.

Rvzsoft implements reasonable technical measures to ensure that services operate reliably and continuously.

However, interruptions may occur for reasons beyond Rvzsoft’s reasonable control, such as:

• internet infrastructure;
• data centre failures;
• third-party service outages;
• maintenance;
• cyberattacks;
• extraordinary technical events.

Unless a separate service level commitment has been expressly given, no guarantee of uninterrupted or one hundred per cent availability shall be deemed given.

Rvzsoft performs the services it undertakes in accordance with their scope and with professional care.

No provision that wholly excludes Rvzsoft’s liability contrary to law or restricts it in breach of mandatory legislation shall apply.

Rvzsoft is not responsible, to the extent that it is not at fault, for consequences arising from:

• the Customer’s misuse;
• unauthorised interventions by the Customer or third parties;
• services outside Rvzsoft’s control;
• incomplete or inaccurate data provided by the Customer.

A temporary inability to perform obligations due to extraordinary events beyond the parties’ reasonable control, such as:

• natural disasters;
• war;
• serious infrastructure outages;
• decisions of public authorities;
• large-scale cyberattacks;
• communications infrastructure failures;
• strikes;
• epidemics or similar extraordinary events;

is assessed in light of the event’s effects and applicable law.

Rvzsoft services may not be used for:

• unlawful activities;
• fraud;
• phishing;
• malware;
• unauthorised access;
• intellectual property infringement;
• illegal content;
• unlawful use of third parties’ data.

Rvzsoft may take necessary technical and legal measures in cases of clear and serious violations.

Project and support notices may be sent to the email address supplied by the Customer or through a written channel agreed by the parties. The Customer informs Rvzsoft of changes to their contact details.

Rvzsoft may update these Terms of Service in response to changes in its service structure, technical infrastructure or legislation.

The current text is published on rvzsoft.com.

For changes that significantly affect existing customers, additional notification is provided where required by applicable legislation.

Updates shall not be applied retroactively to previously completed transactions in an unlawful manner.

If any provision of these Terms of Service becomes invalid or unenforceable, this does not automatically invalidate the remaining provisions.

The invalid provision is applied, to the extent possible, in the manner closest to the parties’ legitimate purpose and applicable legislation.

These Terms of Service are governed by the laws of the Republic of Türkiye.

For consumer transactions, consumers’ rights under the Law on Consumer Protection and applicable legislation, including the right to apply to the competent consumer arbitration committee, mediation and consumer courts, are reserved. The current Regulation on Distance Contracts also requires information to be provided concerning consumers’ ability to refer disputes to an arbitration committee or, where the conditions are met, to a consumer court following pre-action mediation.

For commercial transactions, the competent authority and jurisdiction are determined under applicable legislation, subject to mandatory jurisdiction provisions.